Incidents reported on status page for SoftPoint https://status.softpoint.io/ https://d1lppblt9t2x15.cloudfront.net/logos/248f0f6e25c65d325fb766f5723ed11a.png https://status.softpoint.io/ en https://status.softpoint.io/incident/705168 Wed, 13 Aug 2025 00:33:00 -0000 https://status.softpoint.io/incident/705168#dba1357c3cbb0a80223360c1bc35b224d6f7e4fc7f2a6f3594d5aba77d260c1c RESOLVED - We're no longer detecting any issues processing payments through TSYS. https://status.softpoint.io/incident/705168 Wed, 13 Aug 2025 00:17:00 -0000 https://status.softpoint.io/incident/705168#32080d6b492cf6285ce7d19a16ac6841f7a58a54d0e8fdffcb1fd32c25973949 MONITORING - We are seeing TSYS transactions return to normal and continue to monitor the situation. https://status.softpoint.io/incident/705168 Tue, 12 Aug 2025 23:54:00 -0000 https://status.softpoint.io/incident/705168#1431283d682bf906eb890b535a5d438cb2b760241947f2c02542b675755be93c INVESTIGATING - We're detecting elevated errors processing payments through TSYS. Payments & Ordering may be affected at locations using TSYS as their payment provider. https://status.softpoint.io/incident/621524 Thu, 17 Jul 2025 10:57:00 -0000 https://status.softpoint.io/incident/621524#bdafe80d18e04233037a2d762c9f95305fbeeaf8656a41343ab43b617bc3a618 RESOLVED - The website accessibility issue, caused by an external Apache software update, has been fully resolved with our implemented fix. All systems are now functioning normally. https://status.softpoint.io/incident/621524 Thu, 17 Jul 2025 10:38:00 -0000 https://status.softpoint.io/incident/621524#28f353b5b0b1b20e140509238717d7eb033b55f0a5fe11f3fab0fafe3dfb3283 INVESTIGATING - We're looking into an issue where websites are not loading due to a recent Apache update causing a "421 Misdirected Request" error. This was triggered by an external software (Apache) change beyond our control. https://status.softpoint.io/ Thu, 17 Jul 2025 06:54:26 +0000 https://status.softpoint.io/#9e0d463ea3225df0e011ddd5b84aa5c7cab3e2c320f1ec0029f2d58af250b211 Core Services recovered https://status.softpoint.io/ Thu, 17 Jul 2025 06:32:55 +0000 https://status.softpoint.io/#9e0d463ea3225df0e011ddd5b84aa5c7cab3e2c320f1ec0029f2d58af250b211 Core Services went down https://status.softpoint.io/incident/602073 Thu, 12 Jun 2025 21:20:00 -0000 https://status.softpoint.io/incident/602073#1a737f91742966141afa54239d9f64c9f18d1678d7d39a6a358d237afbb4bf57 RESOLVED - We're no longer detecting any issues processing payments through Clover. https://status.softpoint.io/incident/602073 Thu, 12 Jun 2025 20:36:00 -0000 https://status.softpoint.io/incident/602073#b75184175fcf1a8039b730631610c6bef9e550030a3475b2688d09c8aaa7eb5b Investigating - We're detecting elevated errors processing payments through Clover. Payments & Ordering may be affected at locations using Clover as their payment provider. Clover has acknowledged the issue and is pursuing a solution on their end. https://status.softpoint.io/incident/538797 Wed, 02 Apr 2025 10:55:00 -0000 https://status.softpoint.io/incident/538797#dd73dd6b420add2b028c92b8a9c517c209424caefcc29275b3707b1c50ab1f35 RESOLVED - The Service disruption was caused by unscheduled maintenance at our server hosting company. This incident has been resolved. https://status.softpoint.io/incident/538797 Wed, 02 Apr 2025 08:30:00 -0000 https://status.softpoint.io/incident/538797#5a0fd17987e802b82b454132ff23f74b6edf9fc3b6229c7c78998ae44ac5b5b7 INVESTIGATING - We are experiencing a service disruption with Softpoint Servers that would cause problems with payments and ordering features. We will provide updates as they become available. https://status.softpoint.io/incident/527216 Wed, 12 Mar 2025 21:10:00 -0000 https://status.softpoint.io/incident/527216#128e62f3513b0fb24e2342f32dc22323000fbe007bba2f0e2d2f29fa19f7c5cd This incident has been resolved. https://status.softpoint.io/incident/527216 Wed, 12 Mar 2025 19:37:00 -0000 https://status.softpoint.io/incident/527216#0d5c57e361e221883d32e251510f4286852e54fbd02feded676f6359a8326ef6 We're no longer observing issues from third party servers. We'll continue to monitor the situation. https://status.softpoint.io/incident/527216 Wed, 12 Mar 2025 19:16:00 -0000 https://status.softpoint.io/incident/527216#cdb446b5ca9d5a1c278bcd6c65e42e6586a825c4fdc9bb5e8dfa99382f6e5340 We are experiencing a service disruption with POS integrations that would cause problems with payments and ordering features. We will provide updates as they become available. https://status.softpoint.io/incident/515106 Tue, 18 Feb 2025 21:34:00 -0000 https://status.softpoint.io/incident/515106#ccad3b535403a0f99e14da748cee619207a4a4e2763a93bc2024f092e13168fd This incident has been resolved. https://status.softpoint.io/incident/515106 Tue, 18 Feb 2025 21:18:00 -0000 https://status.softpoint.io/incident/515106#6e491ca1ea5b76cee17fd17139ca91585e73931f630064cfdb5d7b373335e6c9 We're no longer observing issues from POS integrations. We'll continue to monitor the situation. https://status.softpoint.io/incident/515106 Tue, 18 Feb 2025 21:04:00 -0000 https://status.softpoint.io/incident/515106#69c1f5eab42bc4ee1dcd61d02a775d046e80eb1dc64d5a267e2218c347c5ecc2 We are experiencing a service disruption with POS integrations that would cause problems with payments and ordering features. We will provide updates as they become available. https://status.softpoint.io/incident/508650 Thu, 06 Feb 2025 10:09:00 -0000 https://status.softpoint.io/incident/508650#01161d29b69f6126ccd34ffb6aff57525cfe48c38a8c95a8f9961910714bae71 The incident has been resolved. https://status.softpoint.io/incident/508650 Thu, 06 Feb 2025 09:26:00 -0000 https://status.softpoint.io/incident/508650#2c639da6ea16fc0cee3728581d66ab1cbaf107bdd5149eeab272d14548e97d49 We are experiencing a service disruption with POS integrations that would cause problems with payments and ordering features. We will provide updates as they become available. https://status.softpoint.io/incident/507840 Wed, 05 Feb 2025 19:03:00 -0000 https://status.softpoint.io/incident/507840#c8038970ab92670003a9b2003a7487d1a735c8f1ad3e61c98c41ba56b459d4c4 This incident has been resolved. https://status.softpoint.io/incident/507840 Wed, 05 Feb 2025 18:22:00 -0000 https://status.softpoint.io/incident/507840#d5e38a5643de01c023dee89d312c0a319692c4299524900718096a44098143d8 We are actively monitoring delays in Webhook. https://status.softpoint.io/incident/465522 Thu, 21 Nov 2024 19:55:00 -0000 https://status.softpoint.io/incident/465522#070f611ad56c56e49facacdfedca4601a962569376ceff1b4771661f97bc1676 The issue at this time appears to be resolved. They have implemented a fix and we are continuing to receive successful write calls. We appreciate your patience and will continue to monitor. https://status.softpoint.io/incident/465522 Thu, 21 Nov 2024 19:51:00 -0000 https://status.softpoint.io/incident/465522#2ef890ebc217301032342ea00b23f434f149decee4aacbca9f54cd25575ac7cc The provide identified that an issue where writes to the Omnivore API are failing 100% of the time. We are starting to already see sites recovering and able to make write calls such as sending payment, creating tickets, and adding items to checks. https://status.softpoint.io/incident/465522 Thu, 21 Nov 2024 19:43:00 -0000 https://status.softpoint.io/incident/465522#76003fdf0844589badec7f30dc74ddb1260fe021416df7f7335afc687ea5cec3 The 3rd party provider believes that they have identified the issue and are working to resolve it. https://status.softpoint.io/incident/465522 Thu, 21 Nov 2024 19:23:00 -0000 https://status.softpoint.io/incident/465522#a735cf4d42fd105316eb0af2434732e347af0a063388d92ff9b4c59dd64a8c9b It appears the issues are only effecting Aloha POS locations. We will provide more updates as they come available. https://status.softpoint.io/incident/465522 Thu, 21 Nov 2024 19:19:00 -0000 https://status.softpoint.io/incident/465522#f6ab240517a25c0b5f6f193ea6e200d3588c0f85d4c9ff15644f1dfa76ddf8ef We are experiencing server error alerts from a 3rd party for a subset of locations that are using SoftPoint connected to another POS. We are currently working with the 3rd party provider to resolve their server errors that some locations are experiencing when communicating information back from SoftPoint to their POS. https://status.softpoint.io/incident/453538 Wed, 30 Oct 2024 13:36:00 -0000 https://status.softpoint.io/incident/453538#6385ca710076279fccfbc64536cbf617bc01f966e690d6d317e94ee7449fc679 For a short duration for 15 minutes we experienced timeouts on a few of our servers that effected a subset of locations. The issue resolved itself and we have found the root cause to work on so this issue won't repeat itself. https://status.softpoint.io/incident/438901 Thu, 03 Oct 2024 20:05:00 -0000 https://status.softpoint.io/incident/438901#abb9135ad34f44fc19db77d4723e324105014dcf757613d7cf7264e68fa5d6c8 The issue is now RESOLVED! The problem was that OLO (Omnivore) added Cloudflare that unfortunately took down all their partners by blocking ips. We are monitoring the resolution. https://status.softpoint.io/incident/438901 Thu, 03 Oct 2024 19:24:00 -0000 https://status.softpoint.io/incident/438901#4fcb87908e28b79529a2f12147d7e99886e17916c4dded66f9ba737ca9d6d9fa We are still aggressively working on a solution and we appreciate your patience during this difficult time. We'll provide an update as soon as possible with our resolution. https://status.softpoint.io/incident/438901 Thu, 03 Oct 2024 18:41:00 -0000 https://status.softpoint.io/incident/438901#2dc25b1c55e6dde911f9279ccb65ef9cb0e5bce2207a0342c1a91659626ee014 We are still actively working on the solution and will have this resolved as soon as possible. https://status.softpoint.io/incident/438901 Thu, 03 Oct 2024 18:05:00 -0000 https://status.softpoint.io/incident/438901#76fcfc12de51f1aa08705b21bce10d25c1b90751e5daf2730102c903f5ec9499 We have identified the root cause of the issue and are actively working on a solution. https://status.softpoint.io/incident/438901 Thu, 03 Oct 2024 17:58:00 -0000 https://status.softpoint.io/incident/438901#3399bb11795dec7c1bd780f9cd325bccb8142040501d38f118e4abc99cb6a120 We are currently experiencing an issue where tickets from external POS locations are taking longer than expected to appear on the SoftPoint Tickets List. Our team is actively investigating the cause and working to resolve this as quickly as possible. We apologize for any inconvenience and will provide updates as soon as more information is available. Thank you for your patience and understanding. https://status.softpoint.io/incident/396396 Wed, 10 Jul 2024 18:06:00 -0000 https://status.softpoint.io/incident/396396#1af732c9dc32fd4d4d0a5636e88b927ea9b3374b0cc08e683dc6a1fb7398943f Clover is experiencing some intermittent issues at this time. This was investigated and reported resolved by Clover. Customers should be able to run Clover transactions without issues. https://status.softpoint.io/incident/329246 Fri, 16 Feb 2024 13:30:00 -0000 https://status.softpoint.io/incident/329246#2effe5436f1b718cf0dcbf56046c1d968fb2c088a547c60ab186840d7736d43e All systems are back to running as expected. Unfortunately our server providers were running unscheduled maintenance and we sincerely apologize for the inconvenience. https://status.softpoint.io/incident/329246 Fri, 16 Feb 2024 13:15:00 -0000 https://status.softpoint.io/incident/329246#01e02320225c6750330b9c4697d316c3bd800a7dcd7f3a92de03bd0a80289234 Certain locations experiencing issues logging into SoftPoint applications. https://status.softpoint.io/incident/321806 Sat, 03 Feb 2024 23:40:00 -0000 https://status.softpoint.io/incident/321806#08050140717fbbbc50c9c9f6c6e28f058099439414205f318131d68d1de31bdc It has been reported that the issues have been resolved. Official statements are pending from Clover, but when they are available they can be found at their status portal (https://status.clover.com/). https://status.softpoint.io/incident/321806 Sat, 03 Feb 2024 22:09:00 -0000 https://status.softpoint.io/incident/321806#2269b17cf629f26ba9b51b62933729425d18a0a81c074ae1edfee55359b3dfb5 Update - Clovers API services have recovered and they are working on remediating the device services that are unavailable or having intermittent issues. https://status.softpoint.io/incident/321806 Sat, 03 Feb 2024 21:16:00 -0000 https://status.softpoint.io/incident/321806#2bd2355facbe44e4dd601ede9d9d60a96c00d3ef5df155b85011fde8d6317886 Update - Clover engineers continue to troubleshoot the API, online dashboard, and ordering issues you may be experiencing. They are actively working towards a full resolution shortly. Thank you for your ongoing patience. https://status.softpoint.io/incident/321806 Sat, 03 Feb 2024 19:53:00 -0000 https://status.softpoint.io/incident/321806#83df759250c0ee4a712d362a3fdf0d4c62c7a25c1523c813059bbd0fa07df77e Identified - Clover is currently experiencing intermittent issues with their dashboard and API connectivity, which would impact our integrated service and their Cloud Pay display application. On-device payments should be functional. You do not need to take any action at this time. We will provide another update within the next 30 minutes. https://status.softpoint.io/incident/321806 Sat, 03 Feb 2024 19:34:00 -0000 https://status.softpoint.io/incident/321806#3575058efc4d172364da88eee14149110f87a43113d4f3550ae0114d59cd7b34 Reports of users using Clover devices stating that the payment screen is going blue or black when going to attempt a payment. Clover Dashboard is also loading very slow and mostly unusable. Clover has stated their services are degraded and we are tracking it through their status portal (https://status.clover.com/). https://status.softpoint.io/incident/291818 Fri, 24 Nov 2023 22:27:00 -0000 https://status.softpoint.io/incident/291818#47d5e814ccfa9c7c3494a33d8e7b9cfc1e4f24373c67a16c3c3d47d6450e954f Communication issue was found and has been resolved. The issue was specific to an outage with Omnivore/OLO. https://status.softpoint.io/incident/291818 Fri, 24 Nov 2023 21:34:00 -0000 https://status.softpoint.io/incident/291818#9a222b0a3dafa1527df1f4ebc3772bdd372956b66317fc7dee6e829f64bbc31e A subset of accounts using SoftPoint software connected to their Point of Sale are experiencing communication issues with their Point of Sale and the SoftPoint software. We are investigating the root cause of the issue and will relay updates as soon as possible. https://status.softpoint.io/incident/284985 Fri, 10 Nov 2023 02:44:00 -0000 https://status.softpoint.io/incident/284985#af2c2d0b44014ff136a8b7d78163d1af5cdee988155ea1ef88ff407cd8bd4422 Clover functionality has been restored. All services are working now as expected. Thank you for your ongoing patience! https://status.softpoint.io/incident/284985 Thu, 09 Nov 2023 23:35:00 -0000 https://status.softpoint.io/incident/284985#f0f033695515ef4d4763d3ad5983a623927db9500e5092f9df84957cb6656c87 Clients with Clover devices are reporting issues where they are unable to process payments. The device goes to a black screen rather than processing. Clover has identified the issue and is actively working to resolve it. https://status.clover.com/incidents/x6lk769h9cbc At this time users can still use the clover sales app to process payments. https://status.softpoint.io/incident/247567 Fri, 11 Aug 2023 18:49:00 -0000 https://status.softpoint.io/incident/247567#7d314e22d998d637975baac128f554a340f56e97d4924d89e547f64be3a42ca2 Clover reports the issue is resolved. Affected users are able to make payments normally. https://status.softpoint.io/incident/247567 Fri, 11 Aug 2023 17:15:00 -0000 https://status.softpoint.io/incident/247567#982185a8e930fdeb6314fc48339a72f1063c638022edbddaf330109adbe69e25 Clover is reporting some users having issues completing payments. Clover has identified the issue and is working to resolve it. https://status.softpoint.io/incident/206818 Sat, 13 May 2023 02:37:00 -0000 https://status.softpoint.io/incident/206818#79d7b1a109941bc6eefd305f048260d315e8a7a751b18c6c821c01de7f4f8335 We are getting reports that locations are back up and running and able to process cards as normal. Below is the updated statement from Clover: Update - Clover monitoring alerted to an issue where systems are seeing an issue with degradation of performance. We investigated the issue and found that certain infrastructure required recycling. Upon recycling of infrastructure nodes, the issue was mitigated, and service was restored to green. https://status.softpoint.io/incident/206818 Sat, 13 May 2023 00:44:00 -0000 https://status.softpoint.io/incident/206818#53a2d5ea40c6e0702201a43fea188206ddedce41db09a542782e73ceed3e6c94 Clover is currently experiencing a Partially Degraded Service with their Cloud Pay Display payment services which includes the use of the Sales Application. A subset of Clover users are experiencing issues taking card payments. We are communicating with them to resolve as soon a possible. The status can be tracked here: https://status.clover.com/ https://status.softpoint.io/incident/122580 Fri, 30 Sep 2022 12:15:00 -0000 https://status.softpoint.io/incident/122580#4f15e78e99df26e7b040ff8748c02ee417232fb4bfa542de6cdfbe80e1c12d6d Clover teams have monitored the issue for the last 8 hours and will continue to monitor for new issues. Current status shows incident as resolved. Any remaining issues should be escalated through standard channels.